PRIVACY POLICY

Last updated: 11/10/2024

This Privacy Policy defines the procedure for collecting, using, processing and protecting personal data of users of the dragofx.com platform. We understand the importance of privacy and take strict measures to ensure the security of your personal data in accordance with applicable legal requirements and international standards.

We strongly recommend that you carefully read this document. By using our site and services, you agree to the terms of this Privacy Policy. If you disagree with its provisions, please refrain from using our service.

1. What data do we collect

We may collect and process the following categories of data:

- Personal data: Name, email address, phone number, postal address, ID (passport, driver's license), payment details, date of birth, citizenship.
- Financial information: Transaction history, account balances, deposit and withdrawal details, trading history, tax information.
- Technical information: IP address, browser type and version, operating system, language, log files, device information.
- Behavioural data: Session length, pages visited, clicks, interaction with the platform, preference settings.
- Communication data: Recordings of telephone conversations, email correspondence and online chat.
- Third-party data: Information received from partners, banks, payment systems, regulators.

2. How we use your data

Your personal data is used for:

- Providing and administering our services: Account creation, processing trades, facilitating trading operations.
- Regulatory compliance: Complying with anti-money laundering (AML), know your customer (KYC), tax and financial obligations.
- Account management: Verifying identity, handling requests, providing customer support.
- Security and fraud prevention: Detecting suspicious activity, protecting user credentials, preventing hacks and fraudulent schemes.
- Personalizing user experience: Trading recommendations, customizing the platform interface, analyzing user preferences.
- Marketing and advertising campaigns: Sending newsletters, special offers, advertising messages (with the ability to unsubscribe).
- Legal purposes: Sharing data with law enforcement and regulatory authorities in in accordance with the law.

3. Data Protection and Security

We take steps to protect your data from unauthorized access, modification, and disclosure, including:

- Using modern encryption methods.
- Limited access to employees' personal information.
- Regular testing of security systems.
- Using multi-factor authentication (MFA) to protect accounts.
- Monitoring activity to identify potential threats.

Despite our measures, no system can guarantee absolute security. We encourage users to protect their passwords and use strong authentication tools.

4. Transfer of data to third parties

We may transfer your data to the following categories of recipients:

- Regulatory and government bodies if required by law.
- Financial partners and banks involved in processing payments and transfers.
- Identification and analytics services that help verify users and analyze behavior on the platform.
- Affiliates and partners involved in providing trading services.
- Advertising platforms and marketing agencies if you have agreed to receive advertising offers.

Data is transferred to third parties only if appropriate security measures are in place.

5. Cookies and tracking technologies

We use cookies and similar technologies to:

- Remembering your preferences and login parameters.
- Analyzing the platform and fixing errors.
- Improving user experience and personalizing content.
- Conducting marketing and advertising campaigns.

You can change the cookie settings in your browser, but this may limit the functionality of the platform.

6. Your rights

You have the right to:

- Request access to your data and receive a copy of it.
- Correct or update your personal information.
- Request deletion of data, unless this is contrary to law.
- Restrict data processing in certain cases.
- Transfer data to another service in machine-readable format.
- Opt out of marketing communications.

Requests can be sent to the contact details below.

7. International data transfer

Your data may be transferred to and processed outside your country. We implement appropriate security measures, including:

- Use of international data protection agreements.
- Compliance with EU standard contractual clauses.
- Use of reliable encryption protocols when transmitting information.

8. Data retention periods

We retain your data for the period necessary to:

- Provide our services.
- Comply with legal and regulatory requirements.
- Resolve disputes and enforce our agreements.

After the retention period, the data will be deleted or anonymized.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page. Continued use of our services constitutes acceptance of changes. We encourage you to review the Policy regularly.

10. Contact

If you have any questions or requests regarding the processing of personal data, please contact us:

Raffles Place, Tower 2,
Level 19 & 20
Singapore 048616
+65 6808 6288
support@dragofx.com